Are you having trouble with a STR8 Brand product?
STR8 cases are covered by a 30 year warranty.
To view the exact details for this warranty program please click on the link below.
The following batteries are covered by a Lifetime warranty:
- Draw Slim
- Switch Slim
- Revolve Slim
- Switch Evod, all sizes
- Revolve Evod, all sizes
All other STR8 batteries are covered by a 2 Year warranty.
To view the exact details for this warranty program please click on the link below.
Two-year limited warranty. All STR8 Flower Mills are intentionally engineered and built to last a lifetime of daily use. To ensure your investment is protected, we warrant all products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of two (2) years from the original purchase date. This warranty is non-transferrable, and will be offered to the original owner of the device only. All decisions are made at the sole discretion of STR8. Shipping costs are not covered.
- Warranty Limitations – This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, or theft
- Dissatisfaction
- Normal wear and tear
- Worn coatings or cosmetic finishes
- Claim Procedure
- Please see the warranty section of our website to submit your claim
- Out Of Warranty / Replacement Parts
- Replacement parts are always available for purchase directly from STR8.
Please visit the contact us section of STR8.com with any requests. We’d be more than happy to help you out!
