Warranty & Support

Are you having trouble with a STR8 Brand product?

STR8 Case Warranty

STR8 cases are covered by a 30 year warranty.
To view the exact details for this warranty program please click on the link below.

>>>> Click here to view the STR8 Case Warranty Policy <<<<

STR8 Vape Warranty

The following batteries are covered by a Lifetime warranty:

  • Draw Slim
  • Switch Slim
  • Revolve Slim
  • Switch Evod, all sizes
  • Revolve Evod, all sizes

All other STR8 batteries are covered by a 2 Year warranty.

To view the exact details for this warranty program please click on the link below.

>>>> Click here to view the STR8 Vape Warranty Policy <<<<

STR8 Flower Mill Grinder Warranty

Two-year limited warranty. All STR8 Flower Mills are intentionally engineered and built to last a lifetime of daily use. To ensure your investment is protected, we warrant all products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of two (2) years from the original purchase date. This warranty is non-transferrable, and will be offered to the original owner of the device only. All decisions are made at the sole discretion of STR8. Shipping costs are not covered.

  • Warranty Limitations – This warranty does not include:
    • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended
    • Any condition resulting from incorrect or inadequate maintenance or care
    • Damage resulting from misuse, abuse, negligence, or theft
    • Dissatisfaction
    • Normal wear and tear
    • Worn coatings or cosmetic finishes
  • Claim Procedure
    • Please see the warranty section of our website to submit your claim
  • Out Of Warranty / Replacement Parts
    • Replacement parts are always available for purchase directly from STR8.

Please visit the contact us section of STR8.com with any requests. We’d be more than happy to help you out!