Return & Refunds
We will exchange a product that has a manufactured flaw upon delivery, within 7 days of arrival.
Returns that are not because of a manufactured flaw must be made within 14-days of the shipment delivery date. STR8 Brand will accept a return or exchange of any items that are in the same “New” condition as received, unused, unaltered and free of damages by the customer. The customer is responsible for any shipping costs to get the product back to STR8 Brand. STR8 Brand may provide the shipping label to the customer and deduct the cost of shipping from the overall refund amount.
Once the package is received, a refund will be granted. If the item is not in the same new, unused, unaltered and free of damages by the customer, the customer is responsible for the shipping costs to have the product shipped back to them.
All approved returns need to be sent to 15180 W 8 Mile Rd., Oak Park MI, 48237.
How do I ship the exchange back?
Once your exchange has been approved, we will send you a return label to ship the product back to us. Once the product is returned to us, we will ship out the replacement immediately
DAMAGED GOODS, MANUFACTURE DEFECTS & INCORRECT PRODUCTS
What is a defective Item?
A defect is a manufacturer error that prevents intended use of the product. .Defects are considered product malfunctions that are not caused by the user.
My product is defective / damaged / not the correct product ordered what do I do next?
All claims for manufacture defects, must be made within 7 days from product arrival date. Damaged / incorrect product claims must be made within 3 days of arrival of product. Please call us at 248-850-7251 with your name, address, invoice number, phone number, photo of the damage, and a description of what the issues you are having with your product is. STR8 Brand will contact you about your claim during the hours of 9:00am – 5:00pm EST. Monday – Friday.
If you would like to contact us regarding your order, please call us at 248-850-7251.
STR8 Brand reserves the right to amend this Return Policy at any time by posting the amended terms on this page.